Effective Date: 07 September, 2024
At RoboExchanger.com, we strive to offer high-quality currency exchange scripts and related services on a subscription basis. Our goal is to provide customers with a seamless experience in using our software and services. However, due to the nature of our subscription-based service and the hosting we provide, we have a strict refund policy in place. Please read this policy carefully before purchasing or subscribing to any of our services.
1. General Policy
All subscription fees paid to RoboExchanger.com are non-refundable, including but not limited to subscription plans, setup fees, and any related services. By subscribing to our services, you acknowledge and agree to this non-refundable policy.
2. Refund Exceptions
While we maintain a no-refund policy, there are certain situations where we may consider refunds on a case-by-case basis. Refunds may be issued in the following exceptional circumstances:
- Duplicate Payments: If you mistakenly make a duplicate payment for the same subscription or service, we will review the situation and may issue a refund for the duplicate amount.
- Billing Errors: In the event of a billing error or unauthorized charge, you may request a review of the charges. If RoboExchanger.com finds an error in the billing process, we may offer a refund or credit for the overcharged amount.
- Service Unavailability Due to Technical Issues: If our services are unavailable for an extended period (more than 72 hours consecutively) due to technical issues on our end, we may consider issuing a partial refund or service credit at our sole discretion. However, this does not apply to planned maintenance or downtime caused by external factors outside of our control.
3. Non-Refundable Situations
- Subscription Fees: Subscription fees for currency exchange scripts and services are non-refundable once the service period has begun. This includes both monthly and yearly subscriptions.
- Early Termination: If you decide to terminate your subscription before the end of the subscription period, no refunds or prorated fees will be issued for the unused portion of the subscription.
- Account Termination: If your account or subscription is terminated due to a violation of our terms and conditions or other improper use of the services, you will not be eligible for a refund.
4. Requesting a Refund
If you believe that you are eligible for a refund under one of the exceptional circumstances listed above, please follow these steps:
- Contact Us: Email our customer support team at [[email protected]] with the subject line “Refund Request.” Include your account details, transaction information, and a detailed description of the issue.
- Review Process: Our team will review your request within 7-10 business days and determine if a refund or credit is applicable.
- Refund Decision: Once your request is reviewed, we will notify you via email about our decision. If a refund is approved, the amount will be credited back to your original payment method within 5-10 business days, depending on your payment provider.
5. Chargebacks
If you initiate a chargeback or payment dispute with your financial institution for any payment made to RoboExchanger.com, we reserve the right to suspend or terminate your account and take necessary legal action to recover any fees and costs incurred due to the chargeback. To avoid this, we encourage you to contact us directly with any payment issues so that we can resolve them promptly.
6. Service Modifications
RoboExchanger.com reserves the right to modify, suspend, or discontinue any part of our service or subscription plans at any time. In such cases, we may offer a prorated refund or service credit at our discretion.
7. Changes to the Refund Policy
RoboExchanger.com reserves the right to modify this Refund Policy at any time. Any changes to the policy will be posted on our website. It is your responsibility to review this policy periodically. Your continued use of the services constitutes acceptance of any changes to this policy.
8. Contact Information
If you have any questions about this Refund Policy or need assistance with your account, please contact us at:
RoboExchanger.com
Email: [[email protected]]
Phone: [+447700075194]