Ticket Closure

Step 1: Navigate to the Active Ticket #

Start by navigating to the active ticket that you want to close. This can be done from the active tickets list on the website.

Step 2: Close the Ticket #

Once you have opened the active ticket, look for the “Close Ticket” button. Click on this button to close the ticket. Please note that once a ticket is closed, it cannot be reopened.

Step 3: Confirm the Closure #

After clicking the “Close Ticket” button, the ticket will be moved from the active tickets list to the closed tickets list. You can confirm the closure by checking the closed tickets list.

Step 4: Referencing a Closed Ticket #

If you need to reference a closed ticket in a new ticket, please share the ID of the closed ticket in the new ticket’s description. This will help the support team to understand the context and provide a more effective solution.

Please note that if you have any issues during the ticket closure process, you should contact the website’s support team for assistance. They can help you troubleshoot any problems and ensure your ticket is closed successfully.

I hope this modified documentation is helpful! If you have any other questions or need further clarification, feel free to ask.