Ticket Reply

Step 1: Navigate to the Active Ticket Page #

Start by navigating to the active ticket page of the website. The URL for this page is https://license.roboexchanger.com/ticket/active.

Step 2: Select the Ticket #

From the list of active tickets, click on the title of the ticket that you want to reply to. This will open the ticket details page.

Step 3: Click on the Reply Icon #

On the ticket details page, look for the reply icon (usually represented by an arrow or a speech bubble) and click on it. This will open the reply form.

Step 4: Describe Your Problem #

In the “Description” field of the reply form, provide a detailed explanation of your problem or issue. Be as specific as possible to help the support team understand and resolve your issue more quickly.

Step 5: Upload Files (Optional) #

If necessary, you can upload files that might help in resolving your issue. This could be screenshots, error logs, or any other relevant files. Click on the “Upload” button and select the files from your device.

Step 6: Submit Your Reply #

After entering your reply and uploading any necessary files, click on the “Reply” button to submit your reply. The support team should respond to your reply in a timely manner.

Please note that if you have any issues during the ticket reply process, you should contact the website’s support team for assistance. They can help you troubleshoot any problems and ensure your reply is submitted successfully.

I hope this documentation is helpful! If you have any other questions or need further clarification, feel free to ask.