Create Ticket

Step 1: Introduction #

If you encounter any issues or problems, you can create a ticket to request assistance.

Step 2: Navigate to the Ticket Creation Page #

Start by navigating to the ticket creation page of the website. The URL for this page is https://license.roboexchanger.com/ticket/create.

Step 3: Enter Ticket Details #

On the ticket creation page, you will need to provide the following information:

• Title: Choose a title that briefly describes the issue or problem you are facing.
• Domain: If your issue is related to a specific domain, select that domain from the available options. This field is optional.
• Priority Level: Select your priority level from the options provided. The options are typically “Urgent”, “High”, “Medium”, or “Low”.
• Category: Select the category that best fits the issue or problem you are facing. This helps the support team to better understand and categorize your ticket.
• Description: Provide a detailed description of the issue or problem. Be as specific as possible to help the support team understand and resolve your issue more quickly.

Step 4: Upload Screenshots #

If possible, upload screenshots that illustrate the issue or problem. You can select multiple files. The accepted file formats are jpg, png, pdf, and jpeg. Each file should not exceed 3 MB in size.

Step 5: Submit Your Ticket #

After entering all the necessary information and uploading any relevant screenshots, click on the “Create Ticket” button to submit your ticket. The support team should respond to your ticket in a timely manner.

Please note that if you have any issues during the ticket creation process, you should contact the website’s support team for assistance. They can help you troubleshoot any problems and ensure your ticket is submitted successfully.

I hope this documentation is helpful! If you have any other questions or need further clarification, feel free to ask.